Comments

1. James says:

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   Had York in our home for 10 years and love it! Highly recommend

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2. Bill Braken says:

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   I have had a york now for a few months….. So far I have not seen the energy savings the local heating guy claimed I would. I think my unit ended up to not be as efficient as some of the better models. When shopping for your HVAC system, make sure to compare the efficiency ratings so you know what your getting into.

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3. Matt says:

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   Our York heat pump came new with the house in 2005. This year we learned that 8 other homes in the neighborhood (out of 30 homes total) have had to replace their York heat pump already. Most were the 3 ton/ 10 SEER models made around 2005. Well, ours just went and when it did, it was nasty. Blew oil all over the inside of the unit, the fan bade and motor are shot, the compressor is bust. Some neighbors almost feel there should be some class action law suit with the number of occurrences of total failure of these units. The “ol crappy Carrier” heat pump and handler in my first house I bought back in 1997 are still running strong. Would I buy York again? HELL NO. Good luck for those who love their Yorks, though a few months of ownership isn’t a true test.

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   • bob says:

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     Matt,
     Heat pumps are expected to last between 13 to 15 years. That’s what I was told by heat pump workers. My Trane lasted 18 years and just went this winter.
     I have checked the reviews and will likely buy a Carrier. These seem to be the best for the buck. If I can afford it I’m going geothermal. Waiting to hear from a few dealers on prices and government rebates.
     Should be interesting to see the price differences in the products.

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     • Tim says:

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       Absolutely go geothermal. We are on our second geothermal unit after 18 years in our house and our new WaterFurnace Series 5 heats and cools the main 4000 sq ft of our house for less than $1k for the year. I’d never go back to conventional. Unfortunately, I have a traditional air-to-air heat pump for the top level of our house, and it’s just not cost effective to make it geothermal, but I’m very happy with geothermal on my main zone. They pay for themselves over the years.

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4. BILL says:

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   DO NOT RECOMMEND YORK. TOTAL FAILURE AT MY LOCATION. NOTHING BUT TROUBLE. NEEDS FIFTH EVAP COIL. UNIT SEVEN YEARS OLD.

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5. Gerald says:

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   Moved into a new neighborhood with all York heat pumps after about five years 10% of the units went bad .Now eight years in about 60% went bad. York is the worst heat pump I’ve ever seen.

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6. Deb Kelly says:

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   There are no words to express our utter disgust with our York Stealth heat pump. The trouble started the first winter after install and has not ended. Last winter our compressor was replaced twice in 6 weeks, while still under warranty ( 8 yrs old), we incurred a $1000.00 labor charge. Multiple problems and service calls ensued each winter. The entire compressor was frozen solid this winter and after 4 hours a technician assured us that nothing was wrong with the unit. A month later , after staggering Electric bills, they admitted that the coil was leaking. It has been an absolute NIGHTMARE from moment one! York , when contacted, was of no help….the entire experience has been a disgrace. I would not buy another York system if my life depended on it.
   And I agree with reviews above, that a class action lawsuit should be filed.

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7. Don says:

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   Selecting a heat pump mfg based on the average input of, to date, 7 reviewers would be irrational. In most review/forum sites, the majority of respondents are negative as it is human nature to warn others of our bad experiences. I would suggest basing decisions on broader review sites and rating services. i.e. Consumer Reports et al. I have a 19 year old York 3 ton system that is still working fine. A few minor repairs such as a $17 temp sensor or a $50 fan/compressor start capacitor, and had the Freon checked/topped off once about 6 years ago. Keeps on tickin’ Looking to replace with new/more efficient system. Not sure if York is still good quality. Depends largely on which “good, better, best” level you get from each mfg and how that racks up to other mfgs of comparable efficiency. Family members have had good experience with Carrier and York but that could be luck of the draw. There’s always Monday/Friday lemons just like with automobiles. I think the installer is 80% of the battle. If they know their product, it probably will turn out good. If they’re goobers who butcher your product, well, a bad ending follows a bad beginning. Good luck all.

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   • JJ says:

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     I couldn’t agree more. Our York Heat Pump has had some leaks and required a new blower motor this past year but heck it’s 19 years old. There are way to many factors to base ones selection of a new system off of reviews. Where the unit is installed (attic, crawl space, etc), size of house and unit, number of vents, how energy efficient is the house, the list goes on, all contribute to how well and long the unit will last. Most importantly does the installer know what their doing and is he/she will to offer labor with the warranty. So far we have had several quotes for new systems (various brands) and it’s amazing how many contractors only consider square feet in determining what will be needed. Finding the right contractor is very important.

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8. Julie says:

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   Was asked about my York heat pump by a relative, and we started online searching to confirm our experience. Surprised by these results, even given a small sample size. I really believe the contractor most important in the decision, the best product will fail if installed poorly. The best dealer in our area sells York and we love the unit they installed. Highly recommended.

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9. James Smith says:

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   I have a York heat pump in Virginia and I will say that it’s just not working to heat my house. We have had problems from day one with this unit. I would think York would be fair about telling us that this unit with a HVAC would be more efficient. I will call the distributor again to come out and be honest about this heat pump. The name York has been a outstanding company in the past. What will it take for York to stand tall about their product. If the company reads this comment , I’m willing to give York another chance to prove that they are one of the best companies to depend on. I’m willing to pay for this unit to work or for York to say we will do whatever it takes to make you as a customer happy. Each winter we have had to use a propane fireplace to heat our house only downstairs. Putting booster fans in the duct work to help push the air flow I’m sure would help only if they would just tell us. The same York distributor also installed the duct work in the house. I know now what the problems are. York stand behind your product.

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10. carolyn seagraff says:

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    Had unit installed 7 yrs. ago, compressor went first, now interior coil is leaking, which caused the compressor to go. warranty on compressor but not coil, costs almost as much new unit to repair, house next door had same problem 2 yrs ago and spent almost $4,000. for repairs. All repair parts seem to be more than other models and company does not provide decent warranty on all parts. Company must know about these failures in manufactured parts. Now stuck with decision, paid $2,000 more for new unit, or invest $4,000 in this unit? 7 yrs. is not a lot for the money!

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11. andrea says:

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    i bought a York 12 seer Olympian heat pump 11 years ago have many problems with r22 leaking my maintain r contractor has filled many times now have to pay for it$$$$$. My old unit which I replaced for upgrade issues. Which was 12 years old no proplems Now have to buy new one. Never again will I buy a york

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12. Geoffrey Craik says:

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    I purchased a York 3Ton Heat Pump 3 years ago. Every year we have had Major Problems. Boards on the inside unit in attic 4 boards replaced. Coil in attic for AC replaced, 2 boards replaced on outside unit. Fan Unit on outside unit replaced. Main Board replaced. This Brand is a total piece of crap. DONT BUY A YORK. Yes they have 10 year parts warranty but you MUST PAY THE LABOR COST. We had our unit financed by Alabama Power with Clark Heating and Air here in Montgomery Putting the unit in. Clark has not done anything WRONG. They even helped me out on the cost of labor. These problems started 6 months after unit was installed. I am on Clarks yearly Maintenance Plan also. Total labor I paid to replace warranty $2300.00. PLEASE DONT EVER BUY A YORK Clark stopped selling them they have lost Money. Clark has been Very Fair with me helping me with fees. Lets sum it up YORK HEAT PUMPS ARE A TOTAL PIECE OF SHIT. PLEASE DONT BUY. I still owe over 2 grand to the power company for this also. It is added to my power bill monthly @ $137.00

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13. Mike says:

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    One week after installing, the compressor was found to be leaking and replaced. The contractor did it without telling me or I would have had him replace the whole thing. Nothing but trouble since it was installed. It is five years old now and just spent over a thousand dollars in it. Multiple repairmen have given up. Replaced switches sensors and now fan motor. Turned it on Easter Sunday and failed to cool absolute piece of junk. My previous York lasted 25 years without as much as a check.

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14. Peggy says:

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    We are having to replace our York heat pump after 13 years of use, we had one minor repairafter 10 years of use. We have been very satisfied but now need to decide on a new replacement. Hopfully we can find the right one to buy. I agree that the contractor is the key to satisfaction, we will once again trust our contractor to help us decide on the best one for our home.

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15. Dennis Shields says:

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    Compressor failed after 1 year and 9 months. Although the parts were covered under the warranty it cost me $600 in labor to get it replaced. I won’t buy another York.

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16. Dennis Shields says:

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    Compressor failed after 1 year and 9 months. Although the parts were covered under the 10 year warranty it cost me $600 in labor to get it fixed. I won’t buy another York.

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17. Richard says:

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    Installed 2 york heat pumps in 2006. Problems from year 3. Recall on Mexican made coils. Capacitor failures. Motor failure on one unit. Worked pretty well when it was working. Temperamental.

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18. Frank Welch says:

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    Brand new York HP w/ new house built in 2010. Nothing but trouble and seven years later, no changes. 25 service calls and counting. The compressor is the most recent casualty with a $2,300 repair bill for labor and other parts. Awaiting parts shipment from York, and naturally, they use the four-day shipping while the only thing that works reliably on my unit is the all-electric emergency heat. Total garbage in my opinion. This system never worked correctly and still doesn’t. Evap coil replaced, fan motor replaced, defrost control board replaced, fuses, freon recharges, zone valves, shorts, “mystery “gremlins”, outrageous energy bills, recurring failures. I’m done with this trash pile and the claim and legal action if necessary is under development. Sorry excuse for a heat pump. Based upon my experience, you’re better off installing a fan in your fireplace and opening the oven door with the heat on. It will at least work, but not well for a 3,300 sf house. Live and learn but that’s one mistake I will NEVER repeat.

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19. Stephen dunafin says:

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    Have New York heat pump full modulation system . 4 weeks after install , the compressor locked up and burned the wire harness connector and part of the wire . York wants to only replace the compressor with out considering the stress that was put on the upstream electrical system . Only having been installed 4 weeks ago and the possible shortened life on the electrical system this unit should be replaced to my satisfaction.

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    • Peggy says:

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      Our old heat pump had an electrical short much like you describe. Homeowners insurance paid to replace the entire unit less deductible. considered it a fire!

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20. Wendy Galloway says:

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    I built my home in NJ in 1993. It came with a York heat pump. It heated fairly well in the Winter and cooled very well in the Summer. I really never even had the regular service done. Other than a few minor repairs, it never gave me any trouble. Finally after twenty four years, I need to replace it. I definitely don’t have any complaints.I know that the new units are more efficient and I would recommend this brand of heat pump.

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21. Steve says:

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    Absolute junk!! 3 blower motors in 5 years and a confessor pump.
    Chinese garbage parts!!!!

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22. Steve says:

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    Absolute junk!! 3 blower motors in 5 years and a condensor pump.
    Chinese garbage parts!!!!

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23. DAW says:

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    (2) units – 3 ton and 4 ton that have given good service for 22 years. Limited service needed including coolant recharge and ice build up on 4 ton unit. Replacing these older units with 16 new York 16 seer units including digital thermostats that are more accurate than old mercury tilt controls. In previous location I had a Trane unit that provided q

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24. AK says:

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    4 ton heat pump failed 1 month after warranty expired, $3200 to repair for leaking rusted coils. When it fails next time, I’ll replace entire unit with Carrier or Trane depending on research.

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25. Roger Domingue says:

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    True I got mine on special, that is the reason I give price value a 4 stars but has for the rest after a year and a haft I had to change the compresser ok guarantee 10 years but not the repair time , so it was $850, work time and like I SAID not counting if the guaranteed compresser would of been finish .So for me York is really Witten YAAAARRRRRKKKKKK PLUS WHEN i put the heat on it sense cold air, so I put my Furness on and then the house warms up .So to me York is craps Satisfactions would be zerrrrrrooo0000000

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26. Steve Rackley says:

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    York is the worst heat pump you can own due to Txv valve on outdoor coil locking up and causing compressor failure due to no low pressure switch . Beware of all brands made by York international

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27. Michael Ladouceur says:

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    My system was installed 7 Years ago and it has been a disaster. A few of the problem new compressor,new wiring harness. 2 A coils, new burner, new gas valve, replaced the original thermostat with a cheap one so I could not see all the faults, numerous leaks. The latest problem is that the breaker kept tripping and the last time I reset it the wire to the heat pump shorted out and melted the cable it could have burnt the house down.
    The only reason I still have the unit is because I have a 10 Year parts and LABOUR warranty.
    I have been trying to runout the warranty (only in spite) but with this last issue and the potential for a disaster I don’t know if I can wait.

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